The Group has established a digital channel for whistleblowing, for all our stakeholders or other external persons who wish to contact the Group, or report a matter of concern. They can contact the Group through the Group's web pages: which directs them to an external whistleblowing channel

External Whistleblowing cases are initially processed by an independent third party and further follow-up is coordinated by the Group's local whistleblowing committee.

How different cases are  handled and followed up will depend on the type of case, scope and degree of its seriousness. Various matters will be followed up with resources such as  the local management, the COO for the particular segment the CEO or in special cases - the Board. Notification matters are reported to Group management and the Board.