Improve our health

Preparedness and recall of products

The Group conducts preparedness tests every year to make sure that the procedures work properly.

The preparedness group for the Group consists of: 

  • CEO
  • COO Farming
  • COO VAP, Sales and Distribution
  • Technical Director
  • Head of ESG and Quality
  • Head of Public affairs
  • Group Director HR
  • Head of procurement
  • Head of IT Systems

The core & responsible of the preparedness group comprises of the CEO and Head of Quality and Sustainability. The other members are invited to meetings depending on the items to be discussed – Farming, VAP/ Sales, Fisheries or processing. The preparedness group has primary responsibility, both internally and externally, for communications and handling of any relevant challenges/crises.

Preparedness plans are also drawn up locally. All facilities have a local preparedness group if a recall should be necessary. The preparedness group consists of persons representing all parts of the operations. 


The typical procedure for product recall consists of the following phases: 

  1. Written explanation of nonconformance
  2. Classification:

Class I: Need for information 

Class II: Other faults/nonconformances in the product 

Class III: Products representing a health risk 

  1. Notify manufacturer and management/preparedness team
  2. Tracking product and other relevant batches, 

5  Verify nonconformance, i.e with external expertise (lab) 

  1. Notify customers and authorities
  2. Written explanation of what is to be recalled
  3. Set plan to handle logistic
  4. Set plan to handle further use/destruction
  5. Corrective action to prevent recurrence


Preparedness test/recalls of products

Every year the Group performs preparedness tests to verify that the traceability and recall system works correctly and efficiently, our recall procedure can be initiated and operated at any time. It is essential to train employees and improve preparedness procedures to be able to ensure an efficient recall regarding food safety if a real case should occur.

A preparedness test is a fictive case related to food safety, which includes: Processing facility, harvest facility, farming including juvenile stations, feed supplier, sub suppliers, the authority and customers. All actors must supply correct documented information. It is also checked if relevant key contact/ out of hours contact details are up to date and correct. 

After a recall test, a summary is compiled by the preparedness group and improvement points are identified and implemented. A recall has a time limit of maximum 4 hours. 

The Quality Manager at the production facility (QMP) together with the quality Manager at the sales department (QMS) are responsible to ensure that all recalls are carried out according to the procedure. QMP and QMS are also responsible involving correct personnel, external expertise and recover documentation required ( analytical reports, quality assurance log, traceability information etc).

In 2020, six preparedness tests were executed. No serious non-conformities were found, but four improvement suggestions/corrective actions where identified related to more efficient collection of data and more personal with this information available. 


KPI:Product recall
Policy: Food safety


A recall is when a product with defects that violate food safety, have reached the end consumer and is removed from the marked. A withdrawal is product with the same characteristic but are removed in the supply chain before it has reached the consumer.   

In 2020 the group had 0 recalls of Lerøy products and 3 withdrawals. All three withdrawals was mistake in the labelling, wrong/too long use by date. The root cause of these withdrawals was human error when manual registration the date formats in the label system.  This has been rectified so date formats now is tranferred electronically from ERP system to printer removing the possibility for human errors. 


KPI:  Product recall